As per the current Government directive we have closed the office and where possible will be working from home This will obviously cause some disruption to our normal service in the short term
The office phones will be redirected so you can talk to a member of staff if necessary. We will also be monitoring emails as usual.
Service charge and rent payments can still be made using debit cards over the phone. We will not be able to issue a payment reference straight away but could email this at a later date if required. You can also post cheque payments to the office, these will be put through the banking system when we are able to return to the office. You cannot pay by cash at the moment. If you wish to make payment by direct bank transfer our account details are noted in the relevant sections of our website
Payment of Rent or Ground Rent Payment of Service Charge
Contractors can still send in invoices for payment by BACS transfer. If you do not currently receive payment by BACS you will need to supply the credit account sort code and account number with your invoice. We are not currently issuing payments by cheque during the shut down period.
The advice is that contractors for non essential services should stay at home where possible. The definition for essential and non essential in the maintenance/building industry is not clear. If a contractor decides to attend site they must observe the social distancing protocol. They should also leave site if asked to do so by any resident, client or ourselves.
The office closure is to be reviewed daily based on up to date information and guidelines.
We would urge everyone to follow current government advice and guidelines. These are in place for the safety and security of the population as a whole.
PLEASE STAY SAFE AND WELL DURING THIS DIFFICULT TIME
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